About Purchasing: When you order a smoker from Matt's BBQ Pits, LLC we fill out an order form or invoice with the details, purchase agreement, general care/use, warranty information, delivery service expectations, and waiver. That way we are on the same page. We ask that you do not order a smoker until you are ready and know what you want. We like to show respect for those who have orders and are waiting in line. We ask for a 50% deposit commitment to place your order. Some changes cannot be made after time has passed. Some changes can easily be made but may push back completion. We do not accept cancellations because many custom jobs would require too much rework to sell, not be able to sell, some models don't sell as regularly, or registration paperwork is already in process. We ask you to sign that you would guarantee the funds and promise not to charge back or cancel funds with your bank. Rarely do we have to fix a problem with a smoker. If there is a warranty issue we would love to fix it if you bring your smoker to us. If you need us to travel to your location we would need to charge for the trip. Matt's BBQ Pits, LLC reverses the right to determine if the trip is too far or not possible. Most repair work ought to be done at the shop. Some tools required for the job may not be mobile. Our order form explains warranty service stuff and what is considered consumable. A warranty item would include a broken component such as a hinge for a door. Matt's BBQ Pits, LLC reserves the right to determine if failure was from misuse. Consumable items are considered meat racks, coal grates, thermometers, tuning plates, and paint. Temperature tuning and other after the fact modifications are not warranty items.
About Delivery: Standard delivery fee includes delivery of the smoker to your property but is a curb side delivery and does not include other helpers or movers. You need to be there to accept delivery and sign you received it. If I help you move it in your yard or in place that is considered a curtousy but not required to complete the service or order. We don't have insured movers to set it in place. Setting in place would be an installation service. If Matt or any representative helps you move your smoker in the yard you a releasing us from any liability of injury. For out of state or freight shipments see below about the terms.
For out of town/out of state/ out of country customers: The job is done when the smoker is complete. The balance is definitely due at this point and we have to be fully funded to ship any goods. Delivery is a separate service. A freight quote is just that, a quote, and not a guarantee. We do try to get the best possible delivery service we can for you at the best price. If accessories are added we may need to adjust the freight price to reflect the increased weight. Each freight carrier has different needs and rules. Some freight distribution centers have different guidelines for operation and may determine your smoker cannot go on a lift gate after we shipped or they may feel its too risky to drive the truck you’re your road. Not all carriers may go in your area. Some get very picky about packaging and we may need to crate up from time to time. You may need to pick up your smoker at the freight distribution center in your city. Matt’s BBQ Pits, LLC cannot guarantee the quote is firm as needs on site may be different from expected. The weight of you pit might be a little more than estimated and freight carriers need to change the freight total. The freight carrier may feel handling charges need to be different from originally quoted and Matt’s BBQ Pits, LLC has no control over this. Delivery is usually contracted out by a freight carrier of our choosing who has route to your area. BBQ pits will ship screwed or bolted down to a pallet. They cannot ship on the wheels as freight carriers won’t allow that. Don’t expect to just roll it the lift gate and roll off onto your driveway. If your pit fits on a lift gate the driver may help you get it down with use of a pallet jack. So expect to use a battery powered driver with sockets sometimes to unbolt from the pallet. Wheels ship inside the pit. You will need a jack to lift the pit to install the wheels with washers, spacers sometimes, and cotter pins. Matt’s BBQ Pits, LLC will try to find you the best freight service possible. Once the order is completed and weight by the freight company…If the pit cannot go on a lift gate delivery due to size or weight, or your order will cost a little extra on freight you may not cancel the order. You signed a guarantee of funds and promise not to cancel the order. We cannot build custom orders just to have them canceled. So if you have any concerns about staying in certain freight pricing please work with us about the model size and construction materials prior to placing an order.
Matt’s BBQ Pits, LLC is not responsible for delayed pickup/transportation times, severe weather, truck break downs, or damaged goods in transit. If you are purchasing a smoker from Matt’s BBQ Pits, LLC you are agreeing to pay local welders to fix bent handle latches or other parts. The process is much better for everyone involved that way because if something does get damaged 99% of the time its a minor issue. This thick steel doesn't damage easily. Most parts that could get damaged are removable and can be taken to a welder for inexpensive simple repair.
Seasoning Your Pit: We recommend washing out inside your smoker when its new to make sure we didn't leave any metal dust in there during the manufacturing process. Let it dry out. Then spray canola oil on the meat racks. Do not spray all over the pit as oil is paint remover. Make a charcoal fire in your firebox the first time. A charcoal fire will burn about the right temp to cure the paint properly. Let it burn until the smoker cools down. Then your smoker is ready to use. But first spray the meat racks down with canola oil again. Start with charcoal then slowly add logs on your second burn. You can use your smoker at this point. Your third time using you can rub some oil on the inside of the pit and lightly on the inside of lids.
Care and Use: Ashes, water, and heat are the biggest enemy of a smoker. Of course you are going heat up a smoker, but heat alone will not break down a pit for many years. But water mixed with ashes makes an acid that corrodes and deteriorates a pit over time. Its best to keep your pit covered from the rain water and clean out your ashes every time. Keep you smoker paint touched up over the years where areas have burned off. We sell a good high temp paint for this. For charcoal grills or cooking grates do not put a high concentrated heat source right under. Make sure you spread your coals out first before sliding your meat rack in place to cook on your grilling pit.
Run and Use: Your Matt's BBQ Pit can run without leaking smoke from the lids like seen in our YouTube videos. We try hard to make the trim as flush with the pipe as possible. Testing services are available starting at $150. We would test it out and shoot a video of your pit running. A smoker needs a good vacuum on the lid seems as the pit flows. So close off the drain tube so it doesn't have that big hole to pull air from. You want your fire to draft from the firebox air intake and pull vacuum on the lids. If there is too much air there is no vacuum. Your pit will burn through the wood at the right pace when the air damper is closed down just right. Also the stack should be open all the way to provide proper flow.
Operating Temperature: Most in stock smoker models are designed to run naturally between 225 and 275 degrees F. This is the most popular backyard smoking bbq range. If you want your smoker to naturally run at a higher temperature talk with us first before placing your order so we can discuss the required modifications. Usually to design your smoker to naturally run between 275F and 325F would only require larger diameter smoke stacks, tuning plates mounted with a higher profile, or raise firebox. We have used many different ways to accomplish this. Every customer builds their fire differently. Temperature tuning greatly depends on the kind of fire you make and how you use your smoker.
